Download Area: (All Users)
This
link contains code samples and applications, help files,
downloadable module documentation, and the final builds of
versions 4 and 4.5. The version builds can be found in the
About section which is accessed via the SmartWare icon. Right
click the icon and select About.
Support Channel: (Authorized
Users)
This
link contains confidential information intended for the
exclusive use of paid maintenance users. The latest Visual
SmartWare build is available here.
Students of VisualSmartWare University
This
link contains confidential information intended for the
exclusive use of persons who have paid for training.
Periodically, classes are held to discuss the proper use of new
features. Videos of these classes are available.
User name and password are required.
Product support can be attained in
one of four methods.
-
We can be reached by phone at
608.489.4122 or fax 608.489.4106.
-
Please refer to our online documentation as the first step in
obtaining support.
-
We have a very active user group
at
http://groups.yahoo.com/group/uksmug/ The SmartWare
Users Group (SMUG) is an online group containing members from
around the world. It is a very active and innovative
group of programmers and end users who have proven willing to
share their ideas and knowledge.
-
To contact technical support via
email,
info@smartware4.com
To request technical support via
email, please provide very detailed information. There are many
approaches to running Smartware and your situation is unique. We
require build number, version of the product, operating system
being used, memory, processor and a detailed explanation.
Someone will respond to this request within one (1) business
day.
Those individuals or organizations
which are under maintenance are entitled to one hour of
installation support. Maintenance is a program which
allows you to stay current with product upgrades and release.
Maintenance is not a program for troubleshooting programming
problems.
We attempt to avoid charges for
minor support issues. Major issues are potentially
billable and are negotiated on a per instance basis.
Download Area